Legal Document

Cookie Policy

How WillPower Store uses cookies on our website, your rights, and how to manage your cookie preferences.

Business Details

WillPower Store

13 Great Western Arcade

Birmingham, B32QD

United Kingdom

Contact Information

Email: willpowerwellbeing@hotmail.com

Instagram: @willpowergymstoreuk

Website: willpower-store.com

Last Updated: 17/01/2025

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better browsing experience and allow us to analyse how our website is used.

How Cookies Work

  • • Cookies contain information about your visit to our website
  • • They remember your preferences and improve your experience
  • • Some cookies are essential for our website to function properly
  • • Others help us understand how you use our website

2. How We Use Cookies

As a supplement reseller, we use cookies to enhance your shopping experience and improve our services:

Essential Functions

  • • Shopping basket functionality
  • • Secure checkout process
  • • User authentication
  • • Website security

Analytics & Improvement

  • • Understanding website usage patterns
  • • Improving our product offerings
  • • Optimising website performance
  • • Enhancing user experience

3. Types of Cookies We Use

We categorise our cookies based on their purpose and legal requirements:

Essential Cookies

No Consent Required

These cookies are necessary for our website to function and cannot be switched off.

Shopping Functions

  • • Shopping basket contents
  • • Checkout process
  • • Payment security

Security & Performance

  • • Session management
  • • Fraud prevention
  • • Load balancing

Analytics Cookies

Consent Required

These cookies help us understand how visitors interact with our website.

Vercel Analytics

  • • Page views and user journeys
  • • Popular products and categories
  • • Website performance metrics

Shopify Analytics

  • • E-commerce insights
  • • Conversion tracking
  • • Customer behaviour analysis

Marketing Cookies

Consent Required

These cookies are used to deliver relevant advertisements and track campaign effectiveness.

Social Media

  • • Facebook Pixel for targeted ads
  • • Instagram integration
  • • Social sharing functionality

Advertising

  • • Google Ads tracking
  • • Retargeting campaigns
  • • Email marketing pixels

4. Third-Party Cookies

As a reseller using various platforms and services, our website may contain cookies from third-party providers:

E-commerce Platform

  • • Shopify (our e-commerce platform)
  • • Shopify Payments (payment processing)
  • • Shipping and logistics partners (when available)

Analytics & Marketing

  • • Vercel Analytics (website analytics)
  • • Instagram (social media integration)
  • • OpenTelemetry (performance monitoring)

Important: These third-party providers have their own cookie policies. We recommend reviewing their privacy policies to understand how they use cookies and process your data.

5. Managing Your Cookie Preferences

You have control over which cookies you accept. Here's how to manage your preferences:

Our Cookie Banner

  • • Appears on your first visit
  • • Choose which cookies to accept
  • • Save your preferences
  • • Change settings anytime

Cookie Preferences

  • • Link in website footer
  • • Update consent choices
  • • View cookie details
  • • Withdraw consent

Browser Settings

  • • Block all cookies
  • • Delete existing cookies
  • • Set cookie preferences
  • • Private browsing mode

Browser-Specific Instructions

Desktop Browsers
  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Preferences → Privacy & Security
  • Safari: Preferences → Privacy
  • Edge: Settings → Privacy and Services
Mobile Browsers
  • Chrome Mobile: Menu → Settings → Site Settings
  • Safari iOS: Settings → Safari → Privacy
  • Firefox Mobile: Menu → Settings → Privacy
  • Samsung Internet: Menu → Settings → Privacy

6. Cookie Consent and Legal Basis

We process cookies under different legal bases depending on their purpose and UK data protection law:

Legitimate Interests

  • • Essential website functionality
  • • Security and fraud prevention
  • • Website performance
  • • Basic analytics

Consent

  • • Marketing and advertising cookies
  • • Social media integration
  • • Advanced analytics
  • • Personalisation features

Legal Obligation

  • • Tax and accounting records
  • • Regulatory compliance
  • • Consumer protection
  • • Health and safety requirements

Your Rights: You can withdraw consent for non-essential cookies at any time through our cookie preferences centre or by contacting us directly. This will not affect the lawfulness of processing based on consent before withdrawal.

7. Data Retention and Cookie Lifespan

Different cookies have different lifespans depending on their purpose and type:

Session Cookies

  • • Deleted when you close your browser
  • • Used for shopping basket functionality
  • • Essential for secure checkout
  • • No long-term data storage

Persistent Cookies

  • • Analytics cookies: 24 months (Vercel default)
  • • Shopify cookies: As per Shopify's policy
  • • Preference cookies: 12 months
  • • Security cookies: 30 days

Note: You can delete cookies manually through your browser settings at any time. Some cookies may be recreated when you revisit our website if they are essential for functionality.

8. Updates to This Cookie Policy

We may update this cookie policy from time to time to reflect changes in our practices, technology, or legal requirements:

When We Update

  • • Changes to our website functionality
  • • New third-party integrations
  • • Updates to legal requirements
  • • Changes to our business practices

How We Notify You

  • • Updated date at top of this policy
  • • Notice on our website
  • • Email notification for significant changes
  • • New cookie consent banner if required

Questions About Our Cookie Policy?

If you have any questions about how we use cookies or need help managing your cookie preferences, please contact us via email or Instagram.

Response Times: We usually reply within 48 hours for both email and Instagram messages.

This cookie policy complies with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Last updated: 17/01/2025