Terms of Service
Please read these terms carefully before using our website or purchasing our products. These terms govern your relationship with WillPower Store.
Trading Details
WillPower Store
13 Great Western Arcade
Birmingham, B32QD
United Kingdom
Contact Information
Email: willpowerwellbeing@hotmail.com
Instagram: @willpowergymstoreuk
Website: willpower-store.com
Established: 2014
1. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you and WillPower Store ("we," "us," or "our") regarding your use of our website willpower-store.com and purchase of our supplement products.
By using our website or making a purchase, you agree to these terms. If you do not agree with these terms, please do not use our website or services.
2. Products and Services
WillPower Store operates as an authorised reseller of supplements from established third-party manufacturers and brands:
Product Range
- • Sports nutrition supplements
- • Protein powders and bars
- • Vitamins and minerals
- • Pre and post-workout supplements
- • Health and wellness products
Service Options
- • In-store pickup (Birmingham city centre)
- • Online ordering and payment
- • Expert advice and recommendations
- • Delivery services (coming soon)
Reseller Notice: We are an authorised reseller of third-party branded products. All products are manufactured by their respective brand owners, not by WillPower Store. Product warranties and guarantees are provided by the original manufacturers.
All product descriptions, prices, and availability are subject to change without notice. We reserve the right to discontinue products at any time based on manufacturer availability.
3. Ordering and Payment
Our ordering process is designed to be simple and secure:
Order Process
- • Orders are subject to acceptance by us
- • Payment required at time of ordering
- • Order confirmation sent via email
- • Pickup notification when ready
- • All sales are final
Payment Terms
- • All prices in British Pounds Sterling (£)
- • VAT included where applicable
- • Secure payment processing via Shopify
- • Major credit and debit cards accepted
- • No refunds except for faulty products
Please Note: All sales are final. We do not offer refunds for change of mind. Please ensure you are certain about your purchase before completing payment.
4. Consumer Rights (UK)
Under the Consumer Rights Act 2015, you have important rights regarding product quality. As a reseller, we are responsible for ensuring these rights are met:
Product Quality Rights
- • Products must be of satisfactory quality
- • Must be fit for purpose
- • Must match product descriptions
- • Free from defects at time of sale
Reseller Responsibilities
- • Replacement for faulty products
- • Liaison with manufacturers for warranties
- • Refund only for faulty items
- • Must report faults promptly
Important: We do not offer refunds for change of mind. Refunds are only available for faulty products that do not meet quality standards. For warranty claims beyond our control, we will facilitate contact with the original manufacturer.
5. No Refunds Policy
Please read this section carefully before making a purchase:
General Policy
- • All sales are final
- • No refunds for change of mind
- • No returns for unopened products
- • Please choose carefully before purchasing
Faulty Products Only
- • Refunds only for genuinely faulty items
- • Must be reported within 7 days of pickup
- • Proof of fault required
- • Replacement preferred over refund
Important Notice: We do not accept returns or provide refunds for any reason other than genuinely faulty products. Please ensure you are certain about your purchase before completing your order.
Why this policy? As a supplement reseller, we maintain strict hygiene and safety standards. Once products leave our store, we cannot guarantee their storage conditions or integrity. Additionally, as a reseller, we must balance manufacturer policies with customer service.
6. Manufacturer Warranties and Third-Party Products
As a reseller, we facilitate access to manufacturer warranties and support:
Manufacturer Warranties
- • Warranties provided by original manufacturers
- • We facilitate warranty claims where possible
- • Warranty terms vary by brand and product
- • Original packaging and receipts required
Third-Party Relationships
- • We are not affiliated with manufacturers
- • Product information sourced from suppliers
- • Manufacturer policies may override ours
- • Direct manufacturer contact may be required
Important: While we strive to assist with warranty claims, the ultimate responsibility for product warranties lies with the original manufacturer. We cannot guarantee manufacturer response times or outcomes.
7. Pickup and Delivery
We offer convenient collection and delivery options:
Store Pickup (Current)
- • Birmingham city centre location
- • Order ready notification via email
- • Convenient for office workers
- • Expert advice available in-store
Delivery Service (Coming Soon)
- • UK-wide delivery options
- • Tracked and insured shipping
- • Delivery timeframes to be confirmed
- • Competitive delivery rates
Risk of loss or damage passes to you upon pickup or delivery. We are not liable for delays caused by third-party couriers.
8. User Responsibilities
When using our website and services, you agree to:
Account Requirements
- • Provide accurate personal information
- • Maintain account security
- • One account per person
- • Notify us of any security breaches
Prohibited Activities
- • Using our website for unlawful purposes
- • Violating applicable laws or regulations
- • Infringing intellectual property rights
- • Transmitting harmful or malicious code
Communication Guidelines
- • Use respectful language in all communications
- • Instagram DMs for quick questions only
- • Email for detailed enquiries and support
- • Business hours: Mon-Sat 9am-6pm
We may suspend or terminate accounts that violate these terms. You are responsible for all activities under your account.
9. Intellectual Property
All content on our website is protected by intellectual property laws:
Our Content
- • Website design and layout
- • Product descriptions and images
- • WillPower Store branding
- • Original written content
Third-Party Content
- • Product brand names and logos
- • Manufacturer product information
- • Licensed product images
- • Third-party trademarks
You may not reproduce, distribute, or create derivative works from our content without written permission.
10. Limitation of Liability
To the maximum extent permitted by UK law:
Excluded Damages
We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Maximum Liability
Our total liability to you shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Important: Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other matters where exclusion is prohibited by law.
11. Governing Law and Dispute Resolution
These terms are governed by English law and UK jurisdiction:
Applicable Law
- • English and Welsh law applies
- • UK consumer protection regulations
- • EU-derived consumer rights
- • Birmingham local trading standards
Dispute Resolution
- • English courts have exclusive jurisdiction
- • Alternative dispute resolution available
- • Consumer ombudsman services
- • Trading standards mediation
12. Changes to Terms
We may update these terms from time to time to reflect changes in our business or legal requirements:
Notification Process
Changes will be posted on this page with an updated date. For significant changes, we will notify you via email or prominent website notice.
Your Options
Continued use of our website after changes constitutes acceptance. If you disagree with changes, please discontinue use of our services.
Questions About These Terms?
If you have any questions about these terms and conditions or need clarification on any aspect of our service, please contact us via email or Instagram.
Response Times: We usually reply within 48 hours for both email and Instagram messages.