Question 1

What are your opening hours and location?

Accepted Answer

We're located in Birmingham city centre and open Monday to Friday 9:00-18:00, Saturday 9:00-17:00, and Sunday 11:00-16:00. Our convenient location makes it easy to collect your order during lunch breaks or after work.

Question 2

How does the pickup service work?

Accepted Answer

Simply place your order online and we'll prepare it for collection. You'll receive a confirmation email when your order is ready, typically within 2-4 hours during business hours. Just bring your order confirmation and ID when collecting.

Question 3

Do you offer delivery services?

Accepted Answer

We're currently focused on our convenient pickup service from our Birmingham city centre location. Delivery options are planned for the future - we'll notify customers when this becomes available.

Question 4

Which supplement brands do you stock?

Accepted Answer

We carefully select and stock supplements from trusted, established brands known for their quality and effectiveness. Our range includes protein powders, vitamins, pre-workouts, and recovery supplements from manufacturers with proven track records.

Question 5

Can I get advice on which supplements to choose?

Accepted Answer

Absolutely. Our knowledgeable team can provide guidance on supplement selection based on your fitness goals and requirements. We're here to help you make informed decisions about your nutrition and training support.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, contactless payments, Apple Pay, Google Pay, and cash for in-store collections. Online orders can be paid for securely through our website.

Question 7

Do you have a returns policy?

Accepted Answer

Yes, we offer returns on unopened products within 30 days of purchase with your receipt. For opened products, returns are considered on a case-by-case basis, particularly if there are quality concerns.

Question 8

Are your supplements suitable for specific dietary requirements?

Accepted Answer

Many of our products cater to various dietary needs including vegan, vegetarian, gluten-free, and dairy-free options. Product information and ingredient lists are available on our website and in-store for your review.

Question 9

How do I know if a supplement is right for my training goals?

Accepted Answer

Our team can discuss your training objectives and current routine to suggest appropriate supplements. We focus on evidence-based recommendations that align with your specific fitness goals and lifestyle.

Question 10

Do you offer bulk purchasing or trade accounts?

Accepted Answer

We can accommodate bulk orders and offer trade accounts for gyms, personal trainers, and fitness professionals. Please contact us directly to discuss pricing and terms for larger quantities.

Question 11

How do I ensure product quality and authenticity?

Accepted Answer

We source all products directly from authorised distributors and manufacturers. All supplements are stored in optimal conditions and we regularly check expiry dates to ensure you receive fresh, effective products.

Question 12

Can I reserve products before visiting the store?

Accepted Answer

Yes, you can place an order online to reserve products for collection. This ensures your chosen supplements are available when you arrive and saves time during your visit to our Birmingham city centre location.

Frequently Asked Questions

What are your opening hours and location?

How does the pickup service work?

Do you offer delivery services?

Which supplement brands do you stock?

Can I get advice on which supplements to choose?

What payment methods do you accept?

Do you have a returns policy?

Are your supplements suitable for specific dietary requirements?

How do I know if a supplement is right for my training goals?

Do you offer bulk purchasing or trade accounts?

How do I ensure product quality and authenticity?

Can I reserve products before visiting the store?

Still have questions?

Frequently Asked Questions

Store InformationWhat are your opening hours and location?

What are your opening hours and location?

Pickup ServiceHow does the pickup service work?

How does the pickup service work?

DeliveryDo you offer delivery services?

Do you offer delivery services?

ProductsWhich supplement brands do you stock?

Which supplement brands do you stock?

Expert AdviceCan I get advice on which supplements to choose?

Can I get advice on which supplements to choose?

PaymentWhat payment methods do you accept?

What payment methods do you accept?

Returns & ExchangesDo you have a returns policy?

Do you have a returns policy?

Dietary RequirementsAre your supplements suitable for specific dietary requirements?

Are your supplements suitable for specific dietary requirements?

Expert AdviceHow do I know if a supplement is right for my training goals?

How do I know if a supplement is right for my training goals?

Bulk OrdersDo you offer bulk purchasing or trade accounts?

Do you offer bulk purchasing or trade accounts?

Quality AssuranceHow do I ensure product quality and authenticity?

How do I ensure product quality and authenticity?

ReservationsCan I reserve products before visiting the store?

Can I reserve products before visiting the store?

Still have questions?